Return & Exchange

Return & Exchange Within 7 Days

At Levandore, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 7-day return policy to guarantee 100% satisfaction.

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 7 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

6. For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in advance of any applicable fees, allowing you to make an informed decision.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Return and exchange conditions

Non refundable Items

1. Final Sale items are not eligible for refund, exchange or resize.

2. “Design your own” items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable.

3. Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable.

4. Special order items are those changing plating and stone colors, buying a part from the whole set, and the jewelry with personalized engravings, all of these are not refundable.

5. The rings with custom sizes are not refundable. (Custom sizes are those that charge extra charges).

6. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

7. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.

Please Note:
* If you want the refund to be issued to your original payment account, please contact one of Levandore representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
* When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.

Levandore will reimburse the customer the return shipping fee via store credit under the following circumstances.

1. Customer received the wrong item.

2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Levandore within 48 hours of receiving their order.)

5. Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.